FAQ
Questions, answered.
What importers, distributors and retailers usually ask before their first order. Can't see your question? Our export team is a message away.
Ordering
Who do you supply?
Importers, distributors, retail and supermarket chains, and foodservice / HoReCa buyers outside India. We sell for export, not to individual consumers.
How do I place my first order?
Share your market, product list and volumes through the contact form, WhatsApp or email. We send samples and a quotation with case configurations, agree packing and labelling with you, then produce, document and dispatch the shipment.
What is your minimum order quantity?
It depends on the products and how they ship. Most buyers order by the container, and you can mix lines from across our range in one container. Use the Create Your Own Container tool to plan a load, or ask the export team for the minimum on a specific product.
Can I mix different products in one container?
Yes. Rusks, snacks, sweets, pickles, grocery and more can share a container. Frozen lines travel in reefer containers, so they are planned separately from dry goods.
Do you send samples?
Yes. Request samples with your enquiry and our team will arrange them alongside your quotation.
How do I get prices?
Export prices depend on products, volumes, packing and destination, so we quote each order. Send your requirement and the export team replies with pricing and case configurations.
Products & private label
What products do you export?
Authentic Indian ethnic food under the Mr. Uncle brand: rusks, cookies and biscuits, namkeen and snacks, gur and sweets, ready-to-eat meals, pickles and candy, grocery staples and spices, frozen foods, plus packaging, kitchenware and festive lines. Download the 2026 catalogue for the full range.
Can you pack products under our own brand?
Yes. We offer private label and OEM: your brand, made in our kitchens, with custom labelling and packaging and labels that comply with your market. See the Private Label page for how it works.
Are your products made in-house?
Yes. Products are manufactured at our Uncle Foods plant in Ludhiana, Punjab (est. 2013), with control from sourcing and baking to sealing and case packing.
Can you supply something that is not in the catalogue?
Often, yes. Our range goes beyond the catalogue. Tell us your requirement and we will source, pack and ship it for your market.
Quality & compliance
Which certifications do you hold?
ISO 22000:2018, HACCP, FSSAI, Star Export House. Uncle International is recognised by the Government of India as a Star Export House.
Can you share specifications and certificates?
Yes. Ask our team for product specifications, certification copies or samples for your quality review.
Shipping
Which countries do you export to?
We have been exporting since 2019 and ship to 13 countries across North America, Europe, the Middle East, Southeast and East Asia, Oceania and Africa.
How do you ship?
Sea freight in full or shared containers (FCL / LCL), air cargo, and reefer containers with cold chain for frozen lines.
Do you handle export documentation?
Yes. We prepare the export documentation, manage loading and track the shipment until it reaches you.
Planning a load? Try Create Your Own Container, or read about private label.
Still have a question?
Tell us about your market and requirement — our export team will get back to you.